My journey so far
Signing up new consultants
In my role I maintain, nurture and develop working relationships with new and existing oncology and haematology consultants. This is with a view to encouraging greater referrals for insured and self-pay patients. At the moment I really love signing up new consultants. Bringing in some new ones has been my best achievement so far (that, and remembering a lot of colleagues’ names!!).
I also help develop new strategies around private services, and work with internal stakeholders in Marketing, Commercial Finance, Operations and Nursing. We work closely with the Spire and Nuffield pathology labs, as well as private insurance companies too.
As an Oncology Nurse by background, I need to maintain an up-to-date knowledge of oncology and haematology clinical practice, to facilitate strong and credible consultant/nurse specialist relationships.
A typical day
My typical day involves arranging meetings with consultants to either inform them of our service if they’re a new referrer, or to ensure the service is running smoothly for existing consultants. We work with an e-prescribing system called iQemo, so we need to sign up consultants to this, and demonstrate it to them if needed.
Daily I’ll react to and process any phone calls or emails from consultants, secretaries or specialist nurses regarding potential patient referrals, service queries or self-pay quotations. I’m also in regular contact with the pathology labs and PMI companies, to ensure all is running smoothly.
Empowering patients in a difficult time
I feel that what we do really allows our patients to have a choice where they have their treatment, saving them money either as a self-pay patient or using their insurance policy. This is very empowering for someone who may feel everything else is ‘out of control’ at that moment, and that they’re on a conveyor belt being told so much information. Being treated at home gives them some control, and this shouldn’t be underestimated in a patient’s wellbeing.
And giving consultants a choice
For the consultant as a customer, our work allows them to offer a choice to the patient of where they are treated. The consultant can also be assured that our nurses are very experienced, and all visits are documented so they always know exactly what has occurred.
Having one point of contact (me) also helps the consultant, as they know where to go for assistance.
For the business it means growth and credibility.
A culture of change
We’re in an exciting culture of change at the moment. People here are open to change, and want to do the best they can for the patient. I’ve found the environment to be very open; it’s one where I can make suggestions and speak up if needed and I feel I am listened to.
Support to succeed
Since I’ve been here, everyone has made me feel welcome; it was very daunting to be new! My immediate boss has been very encouraging and supportive, and has made the transition to a new job very easy for me. Her knowledge and experience is second to none, and knowing she’s there when needed is very comforting.
I think that to succeed here, you need a mixture of dedication, commitment, openness, professionalism and respect. It’s a balance between a drive to succeed, and a willingness to work with others. Communication is always key; you need to remember there’s a patient involved, so you have to always make sure you’re doing the best for them, and be their advocate.