My journey so far
Building lasting relationships
I lead a team of Healthcare Development Managers. They work in partnership with our customers to build long-lasting relationships and secure new business through tender or non-tender opportunities. As a team, we look to add value to our customers, and work with our service development team to develop innovative new services which deliver great patient care.
My role is quite varied, and involves looking at the strategy for the healthcare services team, meeting potential new or existing customers, reviewing tender submissions, being part of a working group looking at service development or working with colleagues from AAH Hospital Services, LloydsPharmacy clinical homecare or speciality healthcare centres to develop our customer proposition.
Making a difference to patients
The healthcare services team is customer-facing, and we represent McKesson when we meet our customers. Although we’re specialists in the healthcare services arena, we also represent, and work closely with colleagues from other McKesson companies to bring our end-to-end customer proposition to life. We enable our customers to commission services that really make a difference to patients, and help them live their life to the fullest.
I think the variety of what I can be involved with is great. I really enjoy meeting customers to understand what their issues are, and then working with them to find solutions.
A team from all kinds of backgrounds
I lead three Healthcare Development Managers in the south, and my counterpart leads three in the north. The six Healthcare Development Managers are all very different people, with different backgrounds and experience. We have Pharmacists and non-Pharmacists, people with CCG experience and people with mainly primary care experience.
What each of the team has in common is the right attitude and approach; they share insights and knowledge, so if there’s a problem, it’s a problem shared. That’s the best part about the team –everyone genuinely wants to help each other, our customers and our patients. I think it makes a difference that the team haven’t all come from a sales background, as they all look for the right thing for the patients first and foremost.
A flexible approach
Working in this environment, you need to be tenacious and have a can-do attitude. You need to be flexible and able to deal with ambiguity – as when you’re innovating and looking for new solutions, there aren’t always easy fixes to every problem, because the road may not have yet been travelled. You need to have fun and get involved, as teamwork is crucial to success.
I think being promoted 16 months after joining the company has been my best moment so far, as I’d had to find my feet after being with my previous employer for 21 years. Adapting to a different way of working and getting to know a whole new set of internal stakeholders was challenging. But it was also exciting, as I had the chance to take my skills and knowledge that I’d gained and apply them to a different operating model. There are lots of opportunities to move between roles, not only within LloydsPharmacy but also within other McKesson companies.