My journey so far
Building great community relationships
My aim was to become known as ‘the pharmacist’ for a particular community, building a strong relationship of trust with my customers. I wanted to be on first name terms with the customer, providing excellent service and patient care through the reputation I built up in the community – while also having great relationships with the local GP surgery.
My Grandpa was a community pharmacist and owned his own shops. Watching what he had with his customers inspired me as a young child to get involved in community pharmacy, and I haven’t looked back since. By achieving what might have only been a small proportion of what he achieved made me, and my family, extremely proud.
So as you can see, my passion for community pharmacy is my ultimate driving force. The pinnacle of this has been the rapport I built up with the community of Penketh in Warrington, in my five years as Pharmacist Manager there.
Keeping up standards
In my current role as Professional Support Manager, I support the retail leadership team, ensuring branch standards always meet regulatory expectations, as well as maximising any opportunities we have with locally commissioned services.
On a daily basis, I identify areas where coaching, support and leadership is needed. A big part of my role is in showing how vital community pharmacies can be in the national health landscape. We try to do this through our commitment to delivering services, while pioneering new opportunities. Ultimately I really want to promote the LloydsPharmacy brand on a wider scale, with a view to opening up further opportunities for us in the not-too-distant future.
At branch level, I’ve been involved in some key pilots that have since developed to be core foundations of the business. I also delivered a mental health contract service with a local private hospital, which allowed me to enhance my clinical knowledge on hospital pharmacy and psychiatric care. This then opened up further avenues from a continual professional development perspective.
The next step…
I’ve always been very ambitious, with my eye on the next opportunity. I’ve worked closely with my Retail Leadership team to develop my skills, to open up the pathways for the next step in my career.
Without the teams I’ve had around me at both store and regional level throughout my career, I wouldn’t have been able to achieve as much in a relatively short period of time – and I’m always grateful to those around me who drive me on to succeed.
In fact, I wouldn’t even be on the pharmacist register without the support given to me throughout the Summer Vacation and Pre-Reg programme.
A supportive network
When I took on my role as Area Manager, I had a network of area managers around me to mentor me and help further my career. By grasping every opportunity that has come my way – with the massive support of the team around me – I’ve been able to grow my skillset and knowledge through learning on the job. It’s also meant I’ve been able to engage in leadership development programmes like My Pharmacy, Step Up and Leading Everyday Advanced.
My ambition is to continually influence more people with the passion and understanding I have for community pharmacy, and to find roles that help make a positive impact for the growth of community pharmacy on a national scale. If I can inspire others like my Grandpa inspired me, I can take colleagues around me on the journey to strengthen our role on the national health landscape in the future.
When it comes to reflecting on the great career I’ve had so far with this company, I can only thank the people around me for the opportunity and platform I’ve been given. With your own personal motivation to succeed, alongside support from colleagues, it’s made a great recipe to push on and match my career ambitions.