Head Office

Patient Advisor Online Doctor

London, England
August 13, 2019
Patient Care Advisor – LloydsPharmacy Online Doctor

Central London (W1U 2AU)

Permanent, Full time
Competitive Salary


The life changer. The industry shaper. The healthcare pioneer. Join McKesson, a leading global healthcare company, and you can be all these things and more. At our LloydsPharmacy Online Doctor business based at our in London, as part of one of the teams shaping our services and improving lives, you’ll have the opportunity to drive your career forward and become more than you ever imagined.

About the department

LloydsPharmacy Online Doctor is a doctor-led organisation providing remote online healthcare to people across the UK, allowing patients to tailor their care around their schedule and allowing easier access to hard-to-reach patient groups.

Based in Marylebone, we have a Patient Care Advice team dedicated to providing phone-based customer service and support to patients. They form a part of an entrepreneurial, action-oriented, fun and friendly environment. We dream big and we achieve our dreams.

About the opportunity
As a Patient Care Advisor, you will be the patient-facing representative of our business, providing online and phone-based services in real-time. You will ensure that all patient queries are resolved in a timely, responsive and compassionate manner, holding patient care and wellbeing in the highest regard throughout.


About you


Due to the patient-focus within this position, it’s imperative that the successful person can demonstrate a caring and compassionate nature, with a natural desire to provide an excellent level of customer care in a clinical sector.

Preferably, you will have experience as a Healthcare Assistant in a Pharmacy or similar environment.

You must be patient and considerate, with the ability to put yourself in your customers’ shoes and assist them through to a successful solution.

In return for your hard work, we offer training opportunities and development plans, wide-ranging benefits, flexible holidays and a brilliant work-life balance. We’ll also ensure that you feel empowered to support colleagues and make a real difference in people’s lives.

About McKesson
We’re McKesson – a Fortune Global 500 healthcare company that strives to break boundaries, challenge the status quo and support the changing healthcare industry. Bringing together six companies and 24,000 McKesson colleagues across pharmacy, pharmaceutical distribution and homecare services, we’re committed to offering the best advice and healthcare to our patients, customers and colleagues. As part of our UK Head Office you’ll be able to use your passion, ambition and drive to build solutions and have experiences that transform lives for the better – starting with your own.

Role Profile Patient Care Advisor.docx – 52KB
Converted File Patient Care Advisor.docx.pdf – 81KB