Customer Service Journey Analyst
July 11, 2019
Location details – Coventry
Contract details – Permanent
Salary details – Competitive
The life changer. The industry shaper. The healthcare pioneer. Join McKesson, a leading global healthcare company, and you can be all these things and more. Based at our UK Head Office in Coventry, as part of one of the teams shaping our services and improving lives, you’ll have the opportunity to drive your career forward and become more than you ever imagined.
About the opportunity
The Customer Journey Analyst will own the customer voice, producing Customer Service reporting into the business, as well as specific deep dives to promote the customer voice and influence business change. This is a critical role to help us understand how our customers interact with us, and you will be responsible for the collation, maintenance and development of all customer data and reporting from different areas of the business.
This role is a blank sheet and a great opportunity for someone to build our customer voice from the ground up!
You will need to be a strategic thinker, someone who enjoys the challenge and questions “why?”. You will be experienced in grappling big data and constructing stories and insight… this isn’t just pie charts! You will need to be able to demonstrate your experience with analytic tools (such as Power BI), and ideally a confidence to reach out to all areas of our business to get the data you need.
This is a complicated business so you will need to enjoy a long learning curve and be ready to challenge the business norm.
In return for your hard work, we offer training opportunities and development plans, wide-ranging benefits, flexible holidays and a brilliant work-life balance. We’ll also ensure that you feel empowered to support colleagues and make a real difference in people’s lives.
We’re McKesson – a Fortune Global 500 healthcare company that strives to break boundaries, challenge the status quo and support the changing healthcare industry. Bringing together six companies and 24,000 McKesson colleagues across pharmacy, pharmaceutical distribution and home care services, we’re committed to offering the best advice and healthcare to our patients, customers and colleagues. As part of our UK Head Office, you’ll be able to use your passion, ambition and drive to build solutions and have experiences that transform lives for the better – starting with your own.
Role Profile Customer Journey Analyst_Role Profile.docx – 59KB
Converted File Customer Journey Analyst_Role Profile.docx.pdf – 93KB