LPCH Operations

Contact Centre Manager (Patient Services)

Harlow, England
May 5, 2021


Patient Service Therapy Manager (Contact Centre Manager)



£40,000 to £45,000


Want to join a pioneering healthcare business? Take your career to new places? Transform lives? You can do it all with LloydsPharmacy Clinical Homecare. Part of McKesson, a leading global healthcare company, we work in close partnership with the NHS and pharmaceutical companies to provide a huge range of care services to more than 100,000 patients in the comfort of their own home, at their place of work or in the community.


About the opportunity

Managing the end to end service for LPCH patients requiring delivery of medical supplies for a range of different Therapies. The Therapy Manager will be accountable for achieving optimum performance within Patient Services in line with Customer Service Level Agreements (SLAs) and LPCH expectations. The Therapy Manager will be a strong advocate of the brand proposition internally and externally with our customers and patients.


About you

You will have come from a contact centre background, great if with a Healthcare provider but not essential, you will be comfortable working in an interesting and complex environment. You will have a track record in leading large teams, with 1st and 2nd line management, taking your teams on a journey of high performance and ongoing change management.

The success of LPCH is reliant on strong leadership, someone who constantly challenges process and looks for continuous improvement inside their department as well as supporting the overall success of other Operational Departments to enable the achievement of high standards. The candidate will be able to demonstrate sound judgement and decision making and be a great team player.

In return for your hard work, we offer excellent training, support and career development plus the opportunity to work at the forefront of our industry, helping to reshape healthcare for the better and make a real difference to patients’ lives. You will also enjoy a comprehensive benefits package including:

  • Company pension scheme
  • Generous annual leave
  • Discounts at hundreds of retail stores


About LloydsPharmacy Clinical Homecare


Part of McKesson, a leading healthcare company, we strive to break boundaries, challenge the status quo and support the changing healthcare industry. We are one of the most experienced providers of clinical homecare in the UK and have been supporting patients in this way since 1975. With services ranging from straightforward delivery of medication to specialist nursing for complex conditions, we support a huge variety of patient needs. We can also offer many different opportunities for career development and progression, not just within LloydsPharmacy Clinical Homecare but throughout McKesson as a whole. The size and scale of our business is brought to life through our partnership with McKesson, an industry leader in the healthcare sector and have a portfolio of healthcare brands – AAH Pharmaceuticals, LloydsPharmacy and MASTA to name a few. These brands are well-known and well-respected in the industry. They enable McKesson to cover the whole spectrum of healthcare services across the home, wholesale and high-street sectors.


Our ICARE values, and ILEAD behaviours help us to define how we operate within our business.  ​ILEAD stands for Inspire, Leverage, Execute, Advance and Develop. While our ICARE principles incorporate who we are and what we value as an organisation, ILEAD is about how we do it. Together, ICARE and ILEAD build our shared value system and are the key pillars of McKesson’s corporate culture


Please be aware this advert may close sooner than the stated closing date.


If you require any reasonable adjustments to your interview or recruitment process, please contact us at resourcingteam@lloydspharmacy.co.uk






LPCH JD Therapy Manager Patient Services_Draft 2019.docx – 50KB
Converted File LPCH JD Therapy Manager Patient Services_Draft 2019.docx.pdf – 104KB