We’re one of the most experienced providers of clinical homecare in the UK, and we’ve been supporting patients in this way since 1975.
We used to be called Bupa Home Healthcare and in July 2016 we were acquired by the McKesson UK group of companies. During the first half of 2017 McKesson’s other homecare business Evolution Homecare Services, and Lloyds Pharmacy Clinical Homecare were brought together as a single business.
We provide care to more than 80,000 patients in the comfort of their home, at work, or in the community – ranging from straightforward delivery of medication to specialist nursing for complex conditions. We’re passionate about what we do and the difference we make to our patients’ lives. It’s this dedication that ensures we constantly deliver outstanding levels of care to our patients.
You will work as part of the Prescription Management Team corresponding with prescribing centres to ensure prescription requests are processed appropriately and timely. You will be accountable for ensuring prescription requests are made in sufficient time to allow prescriptions to be received and processed to ensure patient delivers are delivered on time.
This role requires you to manage prescription orders for patients in line with the agreed service specifications, standard operating procedures and regulatory requirements. You will follow up prescription requests that haven’t been processed by the referrer and ensure there is no delay regarding the patient’s delivery.
You will be accountable in maintaining accurate documentation and logs of requests made and received to help monitor service levels and allow appropriate management of accounts. You should be able to work on your own initiative within the role specification in a team environment. You are able to deal with challenging situations, stay calm under pressure and identify where escalation is appropriate.
This will consist of:
Requesting of individual patient prescriptions to relevant referrer/s according to the patients delivery schedules
Identify the patients that need prescription requests processed using the Prescription Management Report.
Requesting individual patient prescriptions to relevant referrer/s in the appropriate format (email, fax, letter, phone).
Requesting of individual patient prescriptions in the agreed format to relevant referrer/s to process the requests.
Requesting prescriptions at set time periods ahead of the next patient delivery date.
Being accountable to escalate failed receipt of prescriptions according to set procedures to ensure they are received in good time for internal processing.
Maintain complete and accurate records of requests made, received and follow up requests.
Assisting with internal and external queries and follow up of actions required.
Keeping records of patient notes which are comprehensive and accurate.
Meeting departmental KPI’s.
Ensure all paperwork is filed accurately.
Escalate any service issues, complaints and incidents to Pharmacy Services Manager, assist in any investigations and resolutions.
To work closely with colleagues to help identify how processes could be modified to increase efficiency.
Identify any training needs and undertake training to develop in order to maintain a high level of efficiency and accuracy.
Undertake any other reasonable duties commensurate with the role as request by the Pharmacy Services Manager.
Experience and Qualifications
• Education to include 3 GCSE’s or equivalent to grade C or above to include English and Maths
• Evidence of continuing development
• Experience of working in a customer service environment
• IT literate with experience of using MS Word and Excel
• Experience of working in a healthcare environment would be desirable.